Terms & Conditions

Check In Policy: 

Check In is from 2pm and Check Out is 11am.

 

Terms and Conditions: 

  • Rates are subject to change 

  • All rates are based on a maximum two adults per tent. If additional guests are found to be onsite without Reedy Creek Retreat reserves the right to cancel your reservation and you will be asked to leave site with no compensation

  • Bookings are guaranteed at time of Reservation with payment by Credit Card. A 2.9% surcharge has been applied for all Visa & Mastercard payments. Amex & Diners Club are not accepted 

  • All rates are quoted in Australian dollars including GST and are subject to availability 

  • A two night minimum applies at all times

  • All stays at Reedy Creek Retreat are subject to site access. During extreme rainfall events/flooding of the camp’s access point, Reedy Creek Retreat reserves the right to cancel or postpone bookings at short notice. When possible, guests will be given the option to cancel/postpone their stay (full refund option), leave early (with a refund for unused nights), or stay and wait out the flood (if need be, staying as our guests after the completion of booked dates). Reedy Creek Retreat accepts no liability for other costs, in the event of a cancellation 

  • Force majeure: if Reedy Creek Retreat is delayed or hindered in or prevented from performing any of it’s obligations under any Order by reason of any event or circumstance beyond it’s reasonable control, Reedy Creek Retreat will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased. 

  • Reedy Creek Retreat is not obligated to honour any past promotions that have since expired 

  • Due to the steep and uneven surface of access to Reedy Creek Retreat glamping tents, the venue is not suitable for wheelchairs 

  • All gift vouchers have a strict 3 years validity from date of purchase, and cannot be extended under any circumstance. Due to Reedy Creek Retreat’s high rate of occupancy, it is advised that gift vouchers are booked at least 2 months in advance. Please note if you make changes to your original booking at any time within cancellation terms a $50 admin fee is required. 

  • Should damages occur, smoking in areas not permitted or excessive cleaning be required Reedy Creek Retreat reserves the right to charge your credit card provided at time of check in

Cancellation Policy

Cancellations within 7 days of date of stay are non refundable.

Cancellations with more than 7 days notice will receive a full refund, minus the Credit Card Fee (2.9%).

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